Terms & Conditions

 

All orders and purchases made through this website are subject to the Terms and Conditions outlined below. These Terms and Conditions may change from time to time without prior notice, at our discretion. You agree to be bound by these Terms and Conditions when you submit an Order.

Specification, Pricing and Placing Order

1.     You acknowledge and agree that

  • all pictures and images of Goods displayed on the Website are for illustration purposes only, and the sizes and dimensions of Goods may differ in real life; 
  • you have read any corresponding written description of the Goods prior to submitting your Order; 
  • the colour of Goods as shown on the Website may vary slightly in shade in real life; 
  • where we provide dimensions and measurements in the descriptions of a Good (where applicable or available), it is your responsibility to ensure that the actual size of each item is suitable for your purpose prior to submitting your Order (including whether the Good will be capable of delivery to your Delivery Address due to sufficient, appropriate and safe access); and 
  • any accessory featured with the Goods is for illustration purposes only, and may be sold separately

2.    The price of any Goods will be as quoted on Momioo Shop site, except in cases of obvious error. It is always possible that, despite Momioo Shop best efforts, some of the Goods listed on Momioo Shop site may be incorrectly priced. Momioo Shop will normally verify prices as part of Momioo Shop despatch procedure. Where Goods's correct price is less that Momioo Shop stated price, Momioo Shop will charge the lower amount when despacthing the Goods to you. Momioo Shop is under no obligation to provide the Goods to you at the incorrect (lower) price, even after you have sent an Order Confirmation to Momioo Shop, if the pricing error is obvious and unmistakeable and could have reasonably been recognized by you as mis-pricing. 

3.    If you place order  for Goods with inquiry such  as Pre-Order Goods or Custom Goods, you will be asked  to pay at least 50% of down payment.

4.    Gift Voucher is non-refundable and cannot be redeemed with cash. You may redeem your Gift Voucher for one time only with Goods, and shipping cost is not included. It also cannot be combined with other promotions/vouchers. 

5.    All prices listed are in Indonesian Rupiah exclude shipping cost. Amount of shipping cost based on the Delivery Service has been choosen by you will be calculated after you submit your order. 

6.    For non-Indonesian customers, additional taxes and/or customs fees may be charged by local governments. These fees will be the customer's responsibility. The total amount will be converted to US Dollar.

7.    Once you submit  your Order, you will get notification Invoice that send to your registered email. Please complete the payment  and make Order Confirmation about  your  payment within 1x24 hours. Momioo Shop will automatically cancel your order if there is no Payment Confirmation within 1x24 hours. 

8.    You will receive a Confirmation by email  once payment in respect of your Order has been processed and the Goods has been shipped. 

Payment

1.     You can pay for your Goods by bank transfer to our local bank: Mandiri and BCA. The fees will be subjected to you. 

2.    You can make your full payment  for your Pre-Order or Custom Goods, after Momioo Shop notify you through your registered email that your Goods is available or ready.

3.    Please complete the payment  and make Payment Confirmation within 1x24 hours after you get notified by email you have provided. 

4.    We automatically cancel your order if there is no Payment Confirmation within 1x24 hours. 

5.    Momioo Shop will not refund any down payment if the cancelation that refers to point 4 (Payment)  has been happened.

6.    Confirmation of your payment will be displayed on screen once it has been authorized and accepted. 

7.    Once Payment has been received and processed, Goods will be shipped.

 

Shipping

1.     Shipping charges are determined by packing size, weight and delivery location.

2.    Goods will be shipped only via courier or delivery Agent./Service. For local delivery Momioo Shop  regulary uses JNE and go-Send  service to deliver your  Goods. But you can request to use another services  to deliver your Goods. Making sure you get the best delivery service.

3.    For international delivery,  Momioo Shop uses EMS Indonesian Post (Normal or SpeedPost) for your delivery.  Additional taxes and/or customs fees may be charged by local governments. These fees will be the customer's responsibility. Making sure you get the best delivery service. 

4.    In completing the electronic Order form, you agree to provide complete and accurate information as to your personal details (or those of your nominated recipient for gifts) to enable the processing and delivery of your Goods.

5.    Momioo Shop will not be liable to you for your loss or that of any third party for a delay or failure to process, fulfil or deliver Goods to you (or your nominated recipient) due to inaccurate or incomplete personal details provided in respect of an Order by you.

6.    Risk and title in the Goods passes to you on the date and time of delivery of the Goods to the Delivery Agent.

7.    Momioo Shop will not be responsible for any delays in delivery which are beyond its control. When delivery is delayed, Momioo Shop will notify you as soon as possible.

Cancelation or Change Order

1.     Once you submit your Confirmation Order, cancellations of your Order or changes to the Goods in your Order cannot be made.

2.    Pre-Order cannot be cancelled except the Goods you ordered are out of stock. Momioo Shop will refund your down payment  only if the Goods are out of stock.

3.    Momioo Shop will not refund your down payment if you make cancellation for Custom Goods.

4.    Order cannot be cancelled once order has been shipped. 

Contact Us

+62822-9896-5858 (No Call)
customercare@momiooshop.com
momiooshop.com

Operational Hours (Mon-Sat): 09.00 am - 05.00 pm (GMT+7)

Location: Jakarta - Indonesia

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